Five Core Tenets

“Doing the right things for our customers correctly the first time, on time, every time.”

Quality is commonly defined as the degree to which a service or product conforms to a design or specification, and the overall fitness of a service or product to fulfill its intended purpose.  At OnPower, we extend the definition of Quality to mean the process of consistently meeting and exceeding customer expectations by continuously understanding, anticipating, assessing,  and fulfilling stated and implied needs as they relate to design, performance, price, safety, delivery, and other business activities.  We believe that Quality must be achieved through a process of continuous improvement involving five basic areas:  people, equipment, methods, materials, and a safe environment to ensure our customers’ needs are met.